Booking terms and conditions

These terms apply to every trip booked with BAHE Safaris (“we”, “us”). Please read them before you pay a deposit. By confirming a booking you accept them on behalf of everyone travelling in your party.

1. Who we are

BAHE Safaris is a tour operator registered in the United Republic of Tanzania with its office in Arusha. Our licence and registration details are shown on our website and on every invoice.

2. Making a booking

1. We send you a written proposal with the itinerary, what is included and the total price.
2. Your booking is confirmed when we receive your deposit and send you a written confirmation.
3. The person who makes the booking must be at least 18 years old and is responsible for passing these terms and all trip information to the rest of the party.

3. Prices

• Prices are quoted in US dollars per person unless stated otherwise and include the services listed in your proposal.
• Prices include government park and conservation fees and taxes at the rates in force when we quote. If the government changes these fees or taxes before you travel, we may pass on the difference. We will show you the official notice.
• We will not otherwise increase the price of a confirmed booking.

4. Payment

• A deposit of 30% of the total price is due to confirm the booking.
• The balance is due 60 days before your arrival. For bookings made within 60 days of arrival, the full amount is due at booking.
• We accept bank transfer and, by arrangement, card payments. Bank and card charges are paid by the sender.
• If the balance is not received on time we may treat the booking as cancelled by you, and the cancellation charges below apply.
• Every payment receives a receipt.

5. Changes you make

We will do our best to accommodate changes. Where a change is possible, you pay any extra cost and an administration fee of US$50 per change. Changes within 30 days of arrival may be treated as a cancellation if suppliers will not accept them.

6. Cancellation by you

Cancellations must be made in writing. The following charges apply, as a percentage of the total trip price:

Park permits, internal flights and some camps have stricter conditions; if so, we tell you in your proposal. We strongly recommend travel insurance that covers cancellation.

7. Changes and cancellation by us

• We may need to make minor changes, for example a different but comparable camp or vehicle. We will tell you as soon as possible.
• If we must make a significant change or cancel before departure for reasons within our control, you may accept the change or receive a full refund of money paid to us.
• We are not responsible for changes or cancellations caused by events beyond our control, such as extreme weather, natural disasters, epidemics, government action, strikes or civil unrest. In such cases we will help you rearrange your trip and refund any money we recover from suppliers, less unavoidable costs.

8. During your trip

• Itineraries and timings are a guide. Your guide may change the route or timing for safety, weather, road or wildlife reasons.
• Our guides and mountain crew are responsible for your safety. You must follow their instructions and park rules. We may end the trip of anyone whose behaviour puts themselves or others at risk, without a refund.
• On Kilimanjaro and Mount Meru, the lead guide may decide that a climber must descend for medical reasons. This decision is final and is made for your safety.

9. Health, fitness and insurance

• You must tell us about any medical condition, disability or dietary need that may affect your trip.
• Travel insurance covering medical treatment, emergency evacuation and repatriation is a condition of booking. Climbers need cover for trekking up to 6,000 metres.
• You are responsible for valid passports, visas and any vaccination certificates required.

10. Our responsibility

We take care in choosing the suppliers we use and we are responsible for providing the services we have agreed to provide. We are not responsible for loss, injury or damage caused by your own actions, by events beyond our control, or by services you buy yourself during the trip. Nothing in these terms limits liability that cannot be limited under Tanzanian law.

11. Complaints

If something is not right during your trip, tell your guide or call our office straight away so we can put it right. If you are still not satisfied, write to us within 28 days of returning home. We will reply within 14 days. Our complaints procedure is available on request.

12. Personal data

We use your personal data to plan and run your trip, as explained in our privacy policy.

13. Law

These terms are governed by the laws of the United Republic of Tanzania. We will always try to resolve disagreements amicably first.